Return Policy

Return & Refund Policy

Last updated: 6 October 2026

This policy applies to all orders placed at ygvbwa-10.myshopify.com. It does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

30 days to change your mind

You can return any product within 30 days of delivery for any reason — that is longer than the 14 days required by law.

  • Sealed products (booster packs, boxes, Elite Trainer Boxes, collections, decks, tins and similar) must be returned unopened, with the factory seal and shrink wrap intact. Because sealed trading card products lose their value once opened, an opened product may receive a reduced refund, or none, to reflect that loss of value, as the law allows.
  • Graded cards must be returned in the same slab and condition, with the label and slab undamaged.
  • Accessories must be unused and in their original packaging.

Faulty, damaged or wrong items

If something arrives faulty, damaged in transit or is not what you ordered, please email us with your order number and clear photos of the item and the packaging. We recommend contacting us within 7 days of delivery so we can resolve it quickly, but this does not limit your legal rights. We will offer a replacement or a full refund, and we cover the return postage.

Pre-orders

You can cancel a pre-order for a full refund at any time before it is dispatched.

How to start a return

  1. Email finfrock111@gmail.com (or use our contact form) with your order number and the item(s) you want to return. You don't have to give a reason for a change-of-mind return, but it helps us improve.
  2. We will reply with the return address and instructions. Please don't send items back without contacting us first, so we can match the parcel to your order.
  3. Pack the item securely — ideally in protective packaging, as the product must reach us in the same condition — and use a tracked service.

Return postage

  • Change of mind: the return postage is paid by you.
  • Faulty, damaged or incorrect items: we cover the return postage.

Refunds

  • Refunds are issued to your original payment method within 14 days of us receiving the returned item (or within 14 days of you providing proof that you sent it, if earlier).
  • Delivery is free, so there is no shipping charge to refund.
  • Your bank or card provider may take a few extra working days to show the refund.
  • We do not charge restocking fees.

Free gifts

If your order included free gifts and you return the products that qualified for them, please include the gifts in the return as well (unopened).

Items that can't be returned

  • Gift cards.
  • Products damaged after delivery through misuse (this does not affect faulty items).

Questions

Email: finfrock111@gmail.com
Contact form: ygvbwa-10.myshopify.com/pages/contact
Customer service: Monday to Friday, 9:00–17:00 (UK time)