FAQ Page
Frequently Asked Questions
Are your products authentic?
Yes. Everything we sell is 100% original and factory sealed, sourced through legitimate distribution channels. We never sell resealed or repacked products.
How much is shipping?
Nothing — delivery is free on every order to UK addresses, with no minimum spend.
How long does delivery take?
In-stock orders are dispatched within 1–2 business days and usually arrive 3–5 business days after dispatch. You'll get a tracking number by email.
How do pre-orders work?
Pre-orders are clearly marked and each product page shows its ship date — your order is dispatched on that date. You can cancel a pre-order for a full refund any time before it is dispatched.
What language are the products in?
The language is shown on every product page. English products are the English edition; Japanese, Korean and Chinese products are clearly labelled.
Do you give free gifts?
Yes. Depending on what you buy and how much you spend, your order can include free accessories such as sleeves, toploaders, a binder, a card case or a mystery gift. Each product page shows which gifts you get, and the free gifts are added to your bag automatically before you pay.
Do you offer bundle savings?
Yes. Most products have volume prices: buy 2 or more and each unit is about 10% cheaper, buy 3 or more and each is about 15% cheaper (items under £10: from 3 and from 6 units). Different models of the same product count together. Your bag switches to the lower price automatically as you add more, and the checkout shows and charges that same price.
Is there an order limit?
Yes, a single order can be up to £300. For bigger purchases, simply place separate orders.
Which payment methods do you accept?
Major debit and credit cards, processed securely by Stripe. Apple Pay or Google Pay may also be shown depending on your device. All prices are in GBP.
What is your return policy?
You can return products within 30 days of delivery. Sealed products must be unopened with the seal intact. See our Return & Refund Policy for full details.
My item arrived damaged or I received the wrong item.
Sorry about that! Email us with your order number and photos of the item and packaging and we will send a replacement or a refund.
Can I change or cancel my order?
Yes, free of charge before it is dispatched. Email finfrock111@gmail.com with your order number as soon as possible.
Are you affiliated with The Pokémon Company or other publishers?
No. Astral Society is an independent retailer and is not affiliated with, endorsed by or sponsored by any game publisher. See our Disclaimer.
How can I contact you?
Email finfrock111@gmail.com or use our contact form. We reply Monday to Friday, 9:00–17:00 (UK time).
